Privacy Policy

This Privacy Policy describes how Hamara Umrah ("we", "us", or "our") collects, uses, and shares your personal information when you use our mobile application (the "App").

We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the Google Play Developer Distribution Agreement and applicable data protection laws.

1. Information We Collect

To provide a seamless Umrah booking experience, we collect information that you provide directly to us and information collected automatically.

1.1 Personal Information You Provide

• Account Data: Name, email address, phone number, and profile picture.
• Identity Documents: Copies of passports, visas, and other identification documents required for travel and booking purposes.
• Financial Data: Transaction details, payment intent IDs, and payment status. Full credit card numbers are processed by our third-party payment provider and are not stored on our servers.

1.2 Information Collected Automatically

• Device Information: Mobile device model, operating system version, and unique device identifiers.
• Usage Data: Logs and performance data used to troubleshoot issues and improve the App.
• Push Notification Tokens: Firebase Cloud Messaging tokens used to send essential booking and account updates.

2. Use of Your Information

We use the information we collect to:

• Process and manage your Umrah package bookings.
• Verify your identity and account security.
• Facilitate communication between you and Umrah Service Providers.
• Send transaction receipts and real-time notifications.
• Comply with legal and regulatory requirements for international travel.
• Improve our App's features and user experience.

3. Data Sharing and Disclosure

We do not sell your personal data. We share your information only in the following circumstances:

• With Service Providers: We share necessary details, including identity documents, with the licensed travel agencies or service providers you choose to book with.
• With Third-Party Vendors: We use Google Firebase for infrastructure, database, storage, notifications, and Stripe for payment processing.
• For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Device Permissions

The App requires certain permissions to function correctly:

• Camera & Photos/Storage: Required for uploading profile pictures and travel documents such as passports and visas.
• Notifications: Required to keep you updated on booking status and messages from providers.

5. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. This includes industry-standard encryption for data in transit.

6. Data Retention and Deletion

6.1 Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

6.2 Data Deletion Rights

You have the right to request deletion of your account and associated personal data at any time.

• In-App Deletion: You can initiate account deletion directly within the App settings.
• Manual Request: You may email us at support@hamaraumrah.com with the subject "Data Deletion Request".

Once your account is deleted, we will remove your personal data from our active systems, except for information we are legally required to retain, such as tax or audit records.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us.

8. International Transfers

Your data may be stored and processed in countries other than your own. By using the App, you consent to the transfer of information to countries that may have different data protection rules than your country.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy in the App and updating the "Last Updated" date at the top.

10. Contact Us